Privacy policy

Privacy Policy

Last Updated: July 2026

Your Privacy Matters

At BANTR, we believe that trust is just as important as great coffee.

Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described below.

Who We Are

BANTR is a proudly South African coffee company dedicated to providing premium coffee, hot chocolate, and related products with exceptional customer service.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@bantr.co.za

Our Commitment

BANTR is committed to processing personal information responsibly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

We only collect information that is reasonably necessary to provide our products and services.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address
  • Company name (where applicable)

Order Information

Including:

  • Products purchased
  • Order history
  • Shipping preferences
  • Payment confirmations
  • Delivery instructions

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers.

BANTR does not store or have access to your debit card, credit card, or banking details.

Website Usage Information

We may automatically collect technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Website performance data

This information helps us improve our website and customer experience.

How We Use Your Information

We collect and process personal information to:

  • Process and fulfil orders
  • Arrange deliveries
  • Communicate regarding your order
  • Respond to customer enquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorised activity
  • Meet legal and regulatory obligations
  • Send marketing communications where you have chosen to receive them

Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may occasionally send information about:

  • New product launches
  • Promotions
  • Special offers
  • Competitions
  • Coffee news
  • Exclusive BANTR updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within the email or by contacting us directly.

Sharing Your Information

BANTR respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared where necessary with trusted service providers, including:

  • Payment providers
  • Courier and delivery companies
  • Website hosting providers
  • IT service providers
  • Professional advisers where legally required

These providers may only use your information for the purpose of providing services on our behalf.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Enhance security
  • Provide a better shopping experience

You may disable cookies within your browser settings; however, some website features may not function correctly.

Please also refer to our separate Cookie Policy for further information.

How We Protect Your Information

BANTR takes appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to maintain the highest standards of security, no online platform can guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Fulfil your order
  • Meet our legal obligations
  • Resolve disputes
  • Maintain business records
  • Improve customer service

Once information is no longer required, it is securely deleted or anonymised where reasonably possible.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to:

Email: info@bantr.co.za

Children's Privacy

BANTR does not knowingly collect personal information from children under the age of 18 without appropriate parental or legal guardian consent.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Services

Our website may make use of trusted third-party providers, including payment gateways, courier companies, analytics providers, and website technologies.

These providers maintain their own privacy policies, and BANTR cannot be held responsible for their independent privacy practices.

We encourage users to review the privacy policies of any third-party services they interact with.

International Data Transfers

Although BANTR primarily operates within South Africa, some of our trusted service providers may process or store information on secure servers located outside South Africa.

Where this occurs, we take reasonable steps to ensure that your personal information continues to receive an appropriate level of protection consistent with applicable data protection laws.

Data Breaches

Should BANTR become aware of a security breach affecting your personal information, we will take reasonable steps to investigate the matter and, where required by law, notify affected individuals and the relevant authorities as soon as reasonably practicable.

Changes to This Privacy Policy

BANTR may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.

The most recent version will always be available on our website.

Your continued use of our website constitutes acceptance of the updated Privacy Policy.

Contact Us

Questions? Let's Have a Little BANTR.

If you have any questions regarding this Privacy Policy or how we process your personal information, we'd be delighted to assist.

BANTR

Email: info@bantr.co.za

We're committed to protecting your privacy with the same care and attention that goes into every cup of coffee we produce.